FAQ
Quick answers about our kits, plant care and orders.
Kits & building
What's inside a kit?
A glass jar with an LED-lit lid, clay pebbles for drainage, activated charcoal, soil mix, live plants, moss, decorative stones, a tool set, gloves and a work mat. And a step-by-step guide.
I've never made a terrarium. Is it hard?
Not at all. Our kits are made for first-timers. Follow the guide layer by layer and you will be done in about an hour.
Which size should I choose?
Small (1 qt jar) fits on a desk or a windowsill. Medium (2 qt jar) is our most popular size. Large (1 gal jar) makes a real centerpiece and has room for more plants.
How soon should I build my kit?
Open the box the day it arrives and take the plants out. Then build within a week. Until then, keep the plants in bright light out of direct sun and mist them lightly every couple of days.
Is it a good gift?
Yes! Just remember the plants are alive, so the person should build the kit within a few days.
Is it safe for kids and pets?
Kids can build a kit with an adult. Stones and figurines are small parts, so keep them away from young children and pets.
Plant care
How often do I water a closed terrarium?
Very rarely. A closed jar recycles its own water, so a light misting about once a month is usually enough.
Where should I put my jar?
In bright, indirect light. Keep it out of direct sun: glass heats up fast and can cook the plants.
The glass is foggy. Is that okay?
A little fog in the morning is normal. If the glass stays fully fogged all day, open the lid for a few hours to let extra water out.
I see white fuzz or mold. What do I do?
Remove it with the tweezers, take out any dead leaves and leave the lid open for a day. This usually means the jar is a bit too wet.
How long will my terrarium live?
With a little care, for years. Trim plants when they touch the glass, and they will keep growing happily.
Orders & shipping
How much is shipping and how long does it take?
$7.95 per order, free on orders of $85 or more. We pack in 1–2 business days, and USPS delivers in 2–5 business days.
Do you ship to Alaska, Hawaii or outside the US?
Not yet. For now we ship only to the 48 contiguous states.
Can I change or cancel my order?
Yes, until it ships. Write to us as soon as you can and include your order number.
Problems & returns
A plant arrived dead or damaged.
Send us a photo within 7 days of delivery and we will send a new one for free.
My jar arrived broken.
We are sorry! Send us a photo within 7 days of delivery and we will replace it for free.